FAQ
Frequently Asked Questions (FAQ)
We have gathered answers to the most common questions here to provide you with a simple and transparent experience.
🚚 What are the delivery times?
Orders are processed within 2 to 5 business days.
Estimated delivery times are:
- Canada: 7 to 14 business days
📦 Do you offer free shipping?
Yes, we offer free standard shipping within Canada on all orders.
📍 How can I track my order?
Once your order has shipped, you will receive a tracking number via email, allowing you to track your package in real-time.
🔄 What is your return policy?
We offer a 30-day satisfaction guarantee. For hygiene and safety reasons (pet products), our refund policy includes a procedure with proof of product destruction. Contact us and we will guide you through the process in accordance with our full refund policy.
💳 What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
🛠 What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos so we can resolve the situation quickly.
🕓 Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After this period, the order may be in processing.
🌎 Do you ship internationally?
We currently ship within Canada.
📬 How can I contact you?
You can contact us anytime at: contact@brightypaws.com
We typically respond within 24 to 48 business hours.
Thank you for your trust in Brighty Paws 🐾